Enhancing Customer Success For Startups and Scaleups

Maximize client satisfaction and loyalty with our targeted workshop for life science startups and scale-ups.

Join us for a free 1.5-hour workshop where you’ll delve into strategies and tools for building effective customer success frameworks. Through an expert-led presentation and hands-on activities, you will learn how to enhance customer relationships and ensure sustained success throughout the customer lifecycle.

When? 20 June 2024, 15.30 – 17.00 at PLNT, Leiden

What You Will Learn:

Introduction to Customer Success Management (20 minutes)

Learn the key concepts of customer success, including understanding customer lifecycle management, measuring customer health, and developing strategies for proactive customer engagement and retention.

What you will do:

Customer Journey Mapping Exercise (20 minutes)

Engage in a detailed mapping exercise where you’ll outline the customer’s journey from initial contact to long-term loyalty. This activity will help you identify key touchpoints, assess customer emotions and experiences at each stage, and pinpoint areas for proactive intervention.

Concrete Takeaway: Create a customer journey map to visualize and optimize every stage of the customer experience.

Proactive Customer Success Strategy Development (40 minutes)

Following the journey mapping, learn how to develop actionable strategies to address identified pain points and leverage opportunities for enhancing customer relationships. Discuss techniques for implementing feedback loops, personalized customer outreach, and success metrics.

Concrete Takeaway: Learn effective strategies and obtain practical frameworks to enhance customer engagement and drive customer success.

Who Should Attend?

This workshop is ideal for founders, BDs, Customer Success Managers, and marketeers in life sciences companies looking to improve customer engagement and satisfaction. It is also beneficial for those involved in product management and marketing who participate in customer interactions.

Join us to elevate your customer success strategies. Secure your spot today and start transforming your approach to customer engagement, backed by expert guidance and practical, actionable insights.

Registration

About the our events:

We like to believe that sharing knowledge is key to empowering startups and scale-ups to achieve better outcomes. Our workshops, webinars, founder interviews, and insights from Life Sciences events all help to equip innovators with the tools they need for success.

We share insights on crucial areas like business development, marketing, communication, and customer success, ensuring that every participant can build a robust, impactful business.

Follow us on LinkedIn to get Life Sciences insights delivered to your feed or get in touch for extra tips to help you on your mission to build a business that isn’t just successful but also impactful. 

Ready to take the next step?

This JPP workshop is the perfect foundation for a full-day training at Biotech Training Facility where we expand the canvas into a complete commercial strategy. You’ll go deeper into defining your ICP, structuring your content flow, aligning BD and marketing, and applying real-life case examples from across the life sciences industry.

Learn more